HELP & FAQS
Need some help? You’ve come to the right place. Click to expand the boxes below for further information.
Some frequently asked questions...
Natural wine is a wine with low additives, fermented using wild yeasts and made from organically farmed grapes.
Most wine that we sell is vegan. Some wines use additives or fining agents that contain animal products such as egg white, isinglass or bone.
Orange wine is made from white grapes that have been macerated on their skins. The maceration process colours the wine, adds tannin and flavour.
Biodynamic wine is made from grapes that are cultivated following Biodynamic farming practices. Biodynamic farming is like organic farming but with a much more in depth and holistic approach.
Whilst we make every effort to update vintages online there’s a chance we might miss them. The majority of wines that we sell are designed to be drunk young. Generally a vintage change is not a bad thing. We make sure we taste new vintages as the come in and only continue to stock the wine if we are happy with them. Old wines that are designed for aging should definitely match the vintage advertised. If you are unhappy with any aspect of the quality of the wine you receive please don’t hesitate to get in touch with the team.
See below for full information on our delivery policy.
Next Day delivery to most* BS postcodes is free for orders over £60 (whether purchased in store or online). Orders under £60 will be charged £6.50 for delivery. Bristol deliveries will be made after 12pm the next day.
*We deliver to the following Bristol postcodes: BS1, BS2. BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS13, BS14, BS15, BS16
Delivery to any UK mainland address is free for orders OVER £75 (whether purchased in store or online). Orders under £75 will be charged £10 for delivery.
All wines will be delivered within 3-5 working days to mainland UK addresses. We offer next day delivery to the Bristol postcodes listed above.
Any wines that are damaged in transit, are faulty or substandard in any way will be either refunded or replaced.
*Breakages must be reported to the courier on receipt of the wine to be eligible for refunds or replacements.*
If you think you have a faulty wine or are unhappy with the quality of your purchase in any way, we are very keen to know about it. Please call, email or ideally pop in with the wine to discuss and we will happily replace anything that you are unsatisfied with.
We are very careful in selecting wines that are stable and made well. Any wines that have strikingly unusual flavour profiles to what many are used too will be marked with a wild-card symbol. It is quite common and completely understandable that some people will taste a wine that is unusual and think there is something wrong with it. We ask that you look out for the wild-card wines to avoid any unexpected surprises. Whether drinking wild-card wines or not there will be rare occasions when there is something wrong with the wine. There are various wine faults out there. Cork taint, oxidation and mousiness (whilst rare) are the most common we come across. There are also some qualities that may be intentional such as volatile acidity that are perceived by some as a fault.
What ever your concerns we are here to help so don’t hesitate to get in touch if your experience of our wines didn’t make the grade.
ABOUT NATIVE VINE
Native Vine is the home of natural wine in Bristol and beyond.
We are Native Vine! We love delicious and unique wines that leave you wanting more. We have a great range of organic wines from small scale producers, including many from lesser known regions and grape varieties. But we don’t stop with wine. You can find an interesting and eclectic range of cider, beer and spirits. We encourage you to come into our store where you can taste wine, get advice from our knowledgeable team and even join our wine club. We always have a selection of exiting things open to try including some delicious sustainable wines on tap! Whether you want to find new and interesting wines or have a specific idea of the types of wines you love, we can help you on that journey. Join us in our quest to bring better and affordable wine to the UK!
Our approach is simple. Nothing goes on the shelf unless we love it. We are not interested in wine snobbery or new-wave wine dogma. Like everything in life, we believe there should be a considered approach. Each wine is selected on its individual merits. We’ve put a lot of thought into what makes great wine so you don’t have to. Essentially when sniffing out wine we love, we look for drinkability, integrity, personality and sustainability.
You can find us in several locations across Bristol, housed within our sister company and bakery, The Bristol Loaf.
For more information on where to find us, click the link below.
So how do we select our wine? Well if your interested keep reading...
Our favourite wines come from small family producers who are creating something that is in harmony with nature, culture and tradition. Effectively, the only thing going into the wine other than grapes, is love. Wines with integrity, a natural personality and uniqueness that make them a joy to drink.
All of our wines are from sustainable* vineyards. Nearly all are farmed organically. Most are certified organic or biodynamic. We also have a sustainable range of wines on tap with refill bottles. There is a dramatic reduction in carbon emissions by purchasing these wines so we would encourage you to ask about and try what we have available when in store. There are no ‘perfect’ sustainable solutions within a retail context but our desire to work ethically and sustainably is heartfelt. We will always strive to find the best products, solutions and use the best possible working practices. We are always open to feedback and suggestions around this aspect of our business.
*Sustainable farming is not a throw-away term but something that we have researched and considered. Some wines at lower price-points from climates with heavy rainfall are not able to fully conform to organic practices. Although it may not be a perfect solution we make sure that the producer is following some kind of certified program or procedure which means that the integrity of the soil and surrounding environment is respected. Part of our consideration is providing wines that are priced accessibly to everyone in the community.
Drinking wine should be easy and enjoyable! Sounds obvious but amazingly often we come across wines that we are told we should like because they are from a certain producer or region of great repute; or that they are critically acclaimed, technically brilliant or well-loved by those in the know. If we are honest however, they can be overpriced and surprisingly often, not that enjoyable to drink! We have lots of wines that are exciting, unusual and even surprising, and many that are much more straight forward. What is most important to us is that they taste delicious. It’s as simple as that!
We love to work closely with small and passionate importers. We see them as friends and like to be able to work with them to create the best outcome for producer, importer and wine drinker. Large importers and wholesalers have big marketing budgets and sales teams. Buying power may get them a keen price on entry level wines but these, on the whole, are unethical, bulk wines that we wouldn’t sell. Bulk purchasing won’t help when you are buying wines that are only available in limited quantities.